Kalorel – Sales & Returns Policies

How can I purchase the Relationship Discovery Report?

Kalorel products and services are available directly through our online store.

Redemption codes that can be redeemed for single-user licenses are also available from licensed relationship coaches and resellers. For a list of authorized resellers, please see our license redemption page.

If you will like to become one of our licensed coaches or resellers please contact us at info – at – kalorel – dotcom

What are the terms of sale?

All products are offered subject to the terms of the particular license agreement included with each product.

What is your return policy?

As we offer a fully functional 7-day trial version of the Relationship Discovery Report which you may use to evaluate its suitability for your needs prior to purchasing. All refund requests are evaluated on a case-by-case basis and may be subject to a minimum 15% processing fee. To request a refund, please contact our sales department within 30 days of your purchase.

Need help with your Report?

If you are experiencing technical issues with the Relationship Discovery Report, we are happy to work with you to resolve them. To open up a support ticket, you can select the Customer Service link from our Contact Us menu.

How is the Relationship Discovery Report delivered?

All of our products are available exclusively via electronic delivery. There will be no actual shipment of a physical product. You can download the software at any time from our download page and the registration key will be sent to you by email.

Because your purchase receipt and registration number are only provided in electronic format, you should print or otherwise safely archive a copy of the email invoice that you receive after your order has been processed. This invoice will serve as your proof of purchase and eligibility for technical support, future upgrades, and special offers.

Which type of payment do you accept?

We accept the following methods of payment for orders placed through our online store. Please note that not every form of payment is accepted in every country.

Credit Cards: We use PayPal services to accept MasterCard and Visa payments.

PayPal: We accept payments originating from PayPal accounts.

Amazon Payments: We accept payments originating from Amazon Payments. If you do not see this option at checkout, we do not accept this form of payment for your country.

Do you charge tax, such as VAT, or other duties?

Applicable taxes are charged at the discretion of the importing country, and are the responsibility of the customer. These costs may be added at the end of the checkout process and are not necessarily displayed on the product selection pages.

What kind of e-commerce security do you use?

We process all of our payments using PayPal secure commerce services. We do not store any client payment information.


These sales and return policy terms were updated on Jan 24, 2020.